A regional financial institution aiming to digitize its onboarding process to serve customers faster while remaining compliant with evolving KYC/AML regulations.

Challenge

The manual onboarding process was slow, prone to human error, and inconsistent across branches. The bank sought a fully embedded, automated KYC solution integrated with its digital customer journey.

Solutions

We implemented an embedded KYC solution within Temenos Infinity to digitize onboarding across web and mobile channels. The scope included:

• Integration of third-party KYC service providers for ID verification and document scanning (e.g., Onfido, Jumio).
• Custom workflow design within Temenos Infinity Journey Manager.
• Real-time validation against national databases and watchlists (PEP, AML).
• UI/UX enhancements to guide users through self-onboarding.
• Integration with the bank’s CRM and core systems for seamless data flow.